Q. Who is eligible for a SurveyMonkey account?

A. All faculty, staff, and currently enrolled students.

Q. Are there any response limits or other limitations?

A. No. University-provided SurveyMonkey accounts have unlimited usage.

Q. How do I get started?
A. To set up your account, follow these instructions.

Q. Where can I get help?

A. SurveyMonkey offers a comprehensive help center. Help topics include Design & Manage, Get Responses, Analyze Results, and more. You may also direct questions or problems to the IT Help Desk

Q. I have an existing SurveyMonkey account, can it be included in the university's agreement?

A. Yes! To convert an existing account, follow these instructions. If a paid account is converted, then billing will automatically be terminated. However, any subscriptions for paid accounts that are not converted will remain active unless voluntarily terminated by the account holder.

Q. I have an existing paid SurveyMonkey account, should I renew it?

A. No! SurveyMonkey will not prorate existing paid accounts, so you should not renew any existing licenses.

Q. Is SurveyMonkey FERPA and HIPAA compliant?

A. Yes, it complies with both FERPA and HIPAA. It is important, however, to ensure that proper university information security practices are still followed.

Q. What type of SurveyMonkey account does the university provide?

A. University-provided SurveyMonkey accounts are Enterprise accounts with every feature available that SurveyMonkey offers.

Q. What features are available?

A. SurveyMonkey Enterprise includes these features and more:

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu