Cisco Telephone Quick Reference Guide
This is a quick reference guide to the Cisco IP Telephones found on campus.
Place a Call
Lift handset and dial four-digit EWU extension or
Dial four-digit extension and then lift the handset.
To place a call to an outside number:
Lift handset and dial 8 and then the number with the area code.
Answer a Call
End a Call
Redial a Number
Lift the headset, press the Redial button. or
If you're using speakerphone, press the Redial button.
Hold a Call
Press the Hold button.
To retrieve a held call press the Resume. or
To retrieve multiple calls, use the Navigation button to select the call, then press Resume. or
To retrieve a call on multiple lines, press the line button of the line you want to pick up.
Transfer a Call
Cold Transfer
Press Transfer.
Then dial the four-digit extension you want to transfer to.
Press Transfer one more time.
Warm Transfer
Press Transfer.
Dial the four-digit extension you want to transfer to.
Wait for an answer and introduce the caller.
Press Transfer once more to connect the two parties.
A Cold Transfer connects your caller to their destination with no opportunity to introduce them.
A Warm Transfer connects your caller to their destination with an opportunity for you to introduce them to the party you are connecting them to.
Example: A caller has given you their name and several personal identifiers, along with a lengthy explanation of why they’re calling. You realize that they need to speak to another department. You’ve decided to warm transfer the call to prevent the caller from having to repeat themselves. This will give you an opportunity to relay the information to the next department before connecting the caller.
Place a Conference Call
During a call, press more and then Confrn to open a new line and put first party on hold.
Place a call to another number.
When call connects, press Confrn again to add new party to existing call with first party.
To establish a conference call between two callers to a Cisco phone, one active and the other on hold, press Confrn.
To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:
Press Confrn.
Press the Line button of the call you want to add to the three-party conference.
To end a conference call hang up.
Forward your desk phone to another phone number.
See the How to forward your desk phone to another phone number article.
Call History
View Call History
Press
Scroll to history list.
Press 1 for Missed Calls.
Press 2 for Received Calls.
Press 3 for Placed Calls.
Call from Call History
Press Directories.
Navigate to number.
Press Select.
Press Dial.
Clear Call History