To access the voicemail portal from a Webex phone:

1. From your desk phone, dial ext 4342 or press the voicemail button.
2. You will be prompted to enter your PIN / Passcode, followed by #
   
   

After entering your PIN / Passcode, you will hear several menu options. They are:

Press 1 to access your voicemail box and record custom greetings.

For recording custom greetings, and managing your voicemail box (playing, deleting and saving existing voicemail messages)
After pressing 1, you will be presented with another submenu with several options. They are:

Press 2 for busy greeting. This greeting will play if a call arrives and you are on the phone. 

Press 3 for no answer greeting. This greeting will play if a call arrives and you do not answer the phone. 

Press 4 for extended away greeting. This feature allows you to record a new greeting without erasing your main voicemail greeting. While this feature is active, the caller will not be able to leave you a voicemail message. To activate or deactivate this feature, follow the prompts after pressing 4. 
Press # to repeat the menu options

Press * to return to the main menu

Press 3 to go to the greetings menu to record your name.

This option is for recording your name, which will play when the automated voicemail message greeting is triggered by an unanswered call. 

Press 8 to change your passcode

For updating and changing the passcode that is used to access your voicemail.

Press 9 to exit the voicemail portal

For exiting the voicemail portal once you've made any changes. Alternatively, you may just hang up the phone to end the call. 

* If you are changing your pin please review the NEW PIN requirements and rules. 

Note: To access your keypad on the Softphone (computer-based phone), start a phone call. Click on the Keypad button at the bottom of the interaction window. This will open a digital keypad to key in your PIN and access the menu options.  

Here are some other solutions articles related to using the voicemail features within Webex:

Changing your voicemail PIN with Webex
Listening to your voicemail with WebEx (Web)

Listening to your voicemail with Webex (App)
I'm not receiving e-mail notifications of voicemails. What do I do?