In the winter of 2023, EWU began to migrate our phone service from Cisco Jabber to Cisco Webex. Cisco WebEx is a powerful tool that allows you to use a desktop phone, a soft phone (a software-based phone that's installed on your computer), and a mobile app that is installed on your cell phone. We have created several solutions articles to help understand the fundamentals of how to operate the phone and manage your voicemail box. 

We have separated the articles into several categories: 

• Installing Webex
  • Installing Webex (Windows)
  • Installing Webex (Mac)
  • Webex App for iOS
  • Webex App for Android
    
    
• Using Webex
  • Selecting your playback and recording devices in Cisco Webex
  • Place a phone call on hold with Cisco Webex
  • Transfer a phone call with Cisco Webex
  • When I receive a call on Webex, my webcam turns on. How do I turn this off?
  • How do I use Webex Calling with Microsoft Teams on a PC?
  • How do I use Webex Calling with Microsoft Teams on a Mac?
    
    
• Call Queues
  • How do I join or unjoin a call queue in Webex?
  • How to access real time call queue statistics through Webex (Managers Only)
    
    
• Call Forwarding
  • How to set up Call forwarding in Webex
    
    
• Voicemail
  • How do I setup my University Voicemail with Webex? (Phone)
  • How do I setup my University Voicemail with Webex? (Web)
  • Changing your voicemail PIN with Webex
  • Listening to your voicemail with Webex (Phone)
  • Listening to your voicemail with WebEx (Web)
  • Listening to your voicemail with Webex (App)
  • I'm not receiving e-mail notifications of voicemails. What do I do?

If you have questions or concerns, contact the Help Desk at 509.359.2247 or via e-mail at helpdesk@ewu.edu.