This solutions article will tell you how to change a voicemail greeting for an extension that is different than the phone you're calling from. There are several scenarios that may prompt you to do this:

• You're taking an extended leave of absence and forgot to update your voicemail greeting before you left campus. 
• The campus is experiencing an unexpected closure and you want to update your message or the message of a call queue. 

If calling from an EWU desk phone

1. Pick up the handset and dial 509.359.4342
2. Press the star key *
3. Dial the extension of the voicemail greeting that you wish to change, followed by #
4. Dial the PIN for that extension, followed by #
5. Press 3 to access the voicemail greeting
6. Follow the prompts to record a new greeting and hang up when you are finished.

If calling from an outside line:

1. Dial 509.359.4342
2. Dial the extension of the voicemail greeting that you wish to change, followed by #
3. Dial the PIN for that extension, followed by #
4. Press 3 to access the voicemail greeting
5. Follow the prompts to record a new greeting and hang up when you are finished.

* If you are changing your pin please review the NEW PIN requirements and rules.