Eastern Washington University

(509) 359-2247
Login

How do I change a voicemail message for a phone that I'm not calling on? (Webex)

Modified on: Fri, May 24 2024 7:05 AM

This solutions article will tell you how to change a voicemail greeting for an extension that is different than the phone you're calling from. There are several scenarios that may prompt you to do this:


  • You're taking an extended leave of absence and forgot to update your voicemail greeting before you left campus. 
  • The campus is experiencing an unexpected closure and you want to update your message or the message of a call queue. 


If calling from an EWU desk phone


  1. Pick up the handset and dial 509.359.4342
  2. Press the star key *
  3. Dial the extension of the voicemail greeting that you wish to change, followed by #
  4. Dial the PIN for that extension, followed by #
  5. Press 3 to access the voicemail greeting
  6. Follow the prompts to record a new greeting and hang up when you are finished.



If calling from an outside line:

  1. Dial 509.359.4342
  2. Dial the extension of the voicemail greeting that you wish to change, followed by #
  3. Dial the PIN for that extension, followed by #
  4. Press 3 to access the voicemail greeting
  5. Follow the prompts to record a new greeting and hang up when you are finished.

If you are changing your pin please review the NEW PIN requirements and rules.