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Blocking and Unblocking calls with Webex (Softphone)

Modified on: Fri, Jul 19 2024 11:48 AM

To block a number in Webex, first launch the Webex Softphone application. 



Click on the Calling Icon on the left side of the application. 



Find the target number that you wish to block in the call history. 



Right click on the target number to open a menu and select Block


If you wish to unblock a number or see a list of numbers that you have blocked click on the Settings icon at the bottom left of the Webex softphone application window. 



From the left menu, click on Calling



Select Block List.



A list of blocked numbers will display. 



To remove a number from your Block List, mark the check box next to the number and select Unblock




Click on Save at the bottom right to complete the change. 



Important Note: This block method will only block the target number from calling the user that initiates the block. The number will still be able to call other users within the EWU Webex Calling Space. If you wish to request a Global Block of a target number, meaning that the number will be blocked from calling any number within the EWU Webex Calling Space, please submit a Help Desk ticket.