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Blocking and Unblocking calls with Webex (Mobile Phone)

Modified on: Fri, Jul 19 2024 12:31 PM

To block a number in Webex that is installed on your cellular device, first launch the Webex Softphone application. 



Tap on your profile picture or initials at the top left of the App


Tap on Settings


Tap on Calling


Tap on Block List



Tap on Add Number to open the prompt to type in the target number. 



Once you've entered the target number, tap on Save to finish. 


To remove a number from your Block List, follow the steps above to navigate to your Block List. 



Tap on Edit



Tap on the number to select it, as indicated by the blue check mark next to it.


 

Tap on Unblock to remove the number from your block list. Give the app a few moments to remove the number from your list. 



Important Note: This block method will only block the target number from calling the user that initiates the block. The number will still be able to call other users within the EWU Webex Calling Space. If you wish to request a Global Block of a target number, meaning that the number will be blocked from calling any number within the EWU Webex Calling Space, please submit a Help Desk ticket.