EWU employees are able to create Ellucian customer accounts that are needed for many Banner and EagleNet-related tasks such as the following: Creating support cases for encountered issues Accessing training materials Researching Banner and EagleNet updates To create an account, please visit https://clientapps.ellucian.com/signup. Be sure to use your @ewu.edu email address.  Once you enter your email address and pressed submit, you'll be met with an Account Registration screen where you will need to enter your account details.  After the successful completion of the previous steps, you will receive an activation email from noreplay@okta.com. Be sure to check your spam folder or filter settings. Your registration should now be complete! If you encounter any issues, please contact helpdesk@ewu.edu and we will be happy to assist you with the process.

In order to create a case, you must first have an Ellucian Customer Account. Note: Please contact IT if you are working with custom process or processes whose 2nd character is Z, eg FZFFEED. Once an account is created you can visit the Customer Center, and under the Support menu, you can "Create a Support Case" The first few fields help categorize the case and ensure it gets routed to the correct Action Line team. Priority and Environment are used to determine the SLA or Ellucians response speed to the issue. Priority 3 is a good option for items like error messages on a Banner Form while Priority 4 is helpful for general questions about how to interact with Banner. Environment should correspond to the highest level instance you are experiencing the issue. If you experienced the issue in both PROD and PPRD, then chose Production. Otherwise, if you have a question, "Other" is a great option.  Short Description is basically the title of the case. The Description should provide the details and conditions to attempt to reproduce the issue along with the issue details. Both of these areas should not contain personally identifiable information. The information should be provided in only the Confidential Attache After submitting the case, you have the opportunity to provide any PII information in the Confidential Attachments. Viewing existing cases can be accessed via the Support menu and the last option on the left, View Cases. While viewing cases, the default view is all your open cases but it can be adjusted to find other cases, even those belonging to others staff. If you would like others to be notified on updates of the case, Options are available to add Subscribers.

This process can be used to print Banner Job Output using the browser print function. When starting a Banner job in Banner Admin Pages, you are prompoted to specify the printer to send the job output to. The dropdown will list printers that are enabled for server-direct printing.  However, even if the desired printer is not listed, you can review job output directly by specifying DATABASE as the printer. (1) Enter DATABASE as printiner (2) Fill out job parameters and submit as normal. (3) One submitted, select Related > Review Output (4) Select the file to review Important Note: If you receive a warning that no files are available, then the process is still running.  Try again in a few moment. (5) Select the file to view.  Tyically, the LIS file contains the report output and press OK (6) You will be able to review your report one page at a time. (7) To prepare the output for Printing from the Browser, select Tools > Show Document (Save and Print File) (9) You must confirm the request to show the document in your browser. (10) You can then print the document as you would normally (typically File > Print)