SurveyMonkey is available to all faculty, staff, and currently enrolled students. To get started, click the SurveyMonkey link on InsideEWU. You will be asked to create a new account or convert an existing account. If you have previously signed up for SurveyMonkey with an EWU email address, you should select the Convert An Account option. Enter your existing SurveyMonkey username and password. Check the box indicating your agreement and click the Convert Account button. Your old SurveyMonkey username and password can no longer be used. Instead, access your SurveyMonkey account with your regular EWU username and password. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

SurveyMonkey is available to all faculty, staff, and currently enrolled students. To get started, click the SurveyMonkey link on InsideEWU. If you are new to SurveyMonkey, select the Create A New Account tab. If you have previously signed up for SurveyMonkey with an EWU email address, click here for instructions on converting your account. Check the box and click the green Create a New Account button. You'll be logged into your new SurveyMonkey account. Your old SurveyMonkey username and password can no longer be used. Instead, access your SurveyMonkey account with your regular EWU username and password. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

Q. Who is eligible for a SurveyMonkey account? A. All faculty, staff, and currently enrolled students. Q. Are there any response limits or other limitations? A. No. University-provided SurveyMonkey accounts have unlimited usage. Q. How do I get started? A. To set up your account, follow these instructions. Q. Where can I get help? A. SurveyMonkey offers a comprehensive help center. Help topics include Design & Manage, Get Responses, Analyze Results, and more. You may also direct questions or problems to the IT Help Desk Q. I have an existing SurveyMonkey account, can it be included in the university's agreement? A. Yes! To convert an existing account, follow these instructions. If a paid account is converted, then billing will automatically be terminated. However, any subscriptions for paid accounts that are not converted will remain active unless voluntarily terminated by the account holder. Q. I have an existing paid SurveyMonkey account, should I renew it? A. No! SurveyMonkey will not prorate existing paid accounts, so you should not renew any existing licenses. Q. Is SurveyMonkey FERPA and HIPAA compliant? A. Yes, it complies with both FERPA and HIPAA. It is important, however, to ensure that proper university information security practices are still followed. Q. What type of SurveyMonkey account does the university provide? A. University-provided SurveyMonkey accounts are Enterprise accounts with every feature available that SurveyMonkey offers. Q. What features are available? A. SurveyMonkey Enterprise includes these features and more:   Gather comments all in one place    Let team members analyze, filter, and export results    Notify others when you get new responses    Shared asset library   Unlimited surveys, questions, and responses    Phone support and 24/7 email support    Quizzes with custom feedback    Custom logo, colors, and survey URL    Question and page skip logic    All data exports (CSV, PDF, PPT, SPSS, XLS)    Advanced analyze features    SurveyMonkey industry benchmarks    Multilingual surveys    Sentiment analysis    Crosstabs    Unlimited filter and compare rules, data trends    Advanced survey logic tools    Block randomization    White label surveys    Survey completion redirect    Remove SurveyMonkey footer    Unlimited API access   HIPAA-compliant features   Integrations with Salesforce, Marketo, Eloqua, and Tableau   If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu