We no longer automatically provide landline service in each residence hall room. If you would like a landline contact the Housing Office at 509-359-2451 or housing@ewu.edu. Note: An additional fee may apply for installation of a landline. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

Any product with a CDW-G part number or Amazon lnk, can be purchased by your department. The part numbers are hyperlinked to the product.  (NOTE* Prices listed are not maintained daily and could be different on the CDWG or Amazon website.) Available WebEx Phones for Campus Standard Phone: Cisco 6851 - $99 with a NEW line of service.  Please fill out this service request for a new line of service: Add a Telephone Speaker Phone Monochrome Display 4 Programmable Lines Table-top, Wall-mountable 2 x Ethernet 10Base-T/100Base-TX/1000Base-T $75 upgrade from other working devices.   Standard Phone: Cisco 7821 - (Starting to discontinue, no new ones will be purchased but device will still be circulated when in working condition) Speaker Phone Backlit B/W Display 2 Programmable Lines Compatible with Sennheiser SD wireless and wired headsets Needs Sennheiser CEHS CL 01 Electronic Hook Switch Cable when using the Sennheiser SD wireless headset. $75 upgrade from other working devices.   Upgrade Model 1: Cisco 8811 - ($150 with NEW line of service or upgrade from a 7821 or 6851 device) Speaker Phone Black and White Display 1-10 Programmable Lines Compatible with Sennheiser SD wireless and wired headsets Needs Sennheiser CEHS CL 01 Electronic Hook Switch Cable when using the Sennheiser SD wireless headset. $150 upgrade from 6851, 7821, 7941, 7941G, 7911. $150 from working 7961, 7970.   Cisco Conference Phones Cisco 7832- To order, contact the EWU IT helpdesk to obtain a quote. (About $510) Conference phone for small conference rooms. (172 sq ft) 360-degree room coverage for spaces up to 172 square feet (16 square meters) Microphone pickup up to 7 feet (213 centimeters) from the endpoint Generous mute button to aid access from all sides of the endpoint Raised edge to ease handling and re-positioning at the table or desk 3.4-inch (8.6-cm) back-lit, monochrome, pixel-based display with an anti-glare bezel to make viewing and interaction easier Cisco 8832- To order, contact the EWU IT helpdesk to obtain a quote. (About $880) Conference phone for larger conference rooms. (800sq ft)  The Cisco IP Conference Phone 8832 makes communications easy, reliable, and highly secure. It helps you collaborate with colleagues, suppliers, and customers to advance your business goals. The 8832 delivers high-quality, full-duplex, wideband VoIP communications. Its 360-degree coverage addresses the needs of medium to large conference rooms up to 800 square feet. Color Screen and light bar indicator for mute/hold options. Desk Phone Headsets - Wireless Sennheiser SD Office - CDW-G Part: 6310254 - $249.61 Wireless Ear Hook or Headband Dual Connectivity for both Desk Phone and PC Up to 12 hours talk time 2-Year Warranty PRICES DO NOT INCLUDE TAX NOTE* If you are purchasing for a user with a new 8800/7800 device you will need to purchase the Electronic Hook Switch cable below. Epos Sennheiser CEHS CI 01 Electronic Hook Switch Cable - CDW-G Part: 6389829  - $51.73 Compatible with Cisco 6800/8800/7800 series desk phones Used with Sennheiser wireless headset Required for answering phone via wireless headset PRICES DO NOT INCLUDE TAX Desk Phone Headsets - Wired  Jabra BIZ 1500 Mono - CDW-G Part: 4076930 - $43.68 (Over the head only) Wired Headset over the head style, single ear. Easy Disconnect for moving between stations Requires Jabra GN1218 AC Attenuation headset cable to function NOTE* You will need to purchase the Jabra GN1218 AC Attenuation Headset Cable below in order for this headset to work. * PRICE DOES NOT INCLUDE TAX   Jabra BIZ 2400 II QD Duo NC - CDW-G 3719188 - $143.66 Wired Quick Disconnect Compatible with 68XX,78XX, & 88XX devices Dual headphone NOTE* You will need to purchase the Jabra GN1218 AC Attenuation Headset Cable below in order for this headset to work. * PRICE DOES NOT INCLUDE TAX Jabra GN1218 AC Attenuation Headset Cable - CDW-G 4848187 - $27.23 Headset cable      Quick Disconnect 6.6 ft For Cisco IP Phone 78XX 88XX; BIZ 2400, 1500 * PRICE DOES NOT INCLUDE TAX Laptop and desktop headset for WebEx, Zoom, etc.  Logitech USB Headset for Laptops/Desktops. - Amazon Link: Amazon - $21.88 Ideal for Cisco WebEx and Zoom when working remotely. Padded headband and ear pads. Frequency response (Microphone): 100 hertz - 10 kilohertz Rotating, noise canceling microphone. Sensitivity (headphone) 94 dBV/Pa +/ 3 dB. Sensitivity (microphone) 17 dBV/Pa +/ 4 dB Convenient inline volume and mute controls Advanced digital USB, connections: USB compatible (1.1 and 2.0) Compatible with Windows 10, 11 and Mac OS X(10.2.8 or later) * PRICE DOES NOT INCLUDE TAX Other helpful links: Add a Telephone https://support.ewu.edu/a/catalog/request-items/243 Remove a telephone https://support.ewu.edu/a/catalog/request-items/49 Add Extension to a Telephone https://support.ewu.edu/a/catalog/request-items/244 Introduction to Cisco Webex https://support.ewu.edu/support/solutions/articles/10000089825 Learn more about using the WebEx app in our knowledge base: https://support.ewu.edu/support/solutions/folders/10000088335

1. Log on to EagleNet and select Finance. 2. Select Communication Services Billing Report. 3. Select the appropriate month and index code.

FAQs Q. I have an old phone with one line and no speakerphone. Can I get it replaced with a device that has an extra line and speakerphone? A. Yes. If you currently have a Cisco 79xx we can provide a new 7821 for a $75 upgrade fee. If you want to upgrade to an 8841 a $150 upgrade fee will be applied. If you simply want a newer device, Any device upgrade to a 7821/8841/8811, will have the appropriate upgrade fee applied to the provided index. For supported telephone equipment see this article. Q. Do the phone plans include voicemail? A. Yes, all plans include voicemail and long distance. International calling is a optional feature and charges by the minute. See this link for EWU phone plans. Q. How can I call someone and leave a voicemail without ringing their phone? Basically call their voicemail box directly. A. You can leave a direct voicemail for a user by pressing the star key twice on your keypad, then type in their extension (Ex. **1234). This should route you straight to their voicemail box. Q. How do I dial out? A. In general, press '8' followed by the area code then the number. For advanced instructions, including long distance, see this article.  

To place an outbound call, follow the dialing rules below. A printable version of these rules is also attached to this article. These directions reflect the changes effective May 15th, 2024. Calling EWU Number Dial extension 1234 Calling Local Number Dial area code and number ('8' prefix is optional) 509-(10 more digits) 509-359-1234 NOTE* If the area code starts with a '8' be sure to prefix the number with another '8'. Example: Dialing 804-xxx-xxxx will not work. Dial instead 8-804-xxx-xxxx Calling Toll Free Dial toll free prefix and number, must include the '1'. 1-800-359-1234 1-866-359-1234 1-888-359-1234 Calling Long Distance Dial area code and number ('8' prefix is optional) 509-(10 more digits) 555-359-1234 NOTE* If the area code starts with a '8' be sure to prefix the number with another '8'. Example: Dialing 804-359-1234 will not work. Dial instead 8-804-359-1234 Calling International Dial 011, then full number 011-(Country Code)-(10 more digits) 011-44-20-7946-0000 Note: If the phone number begins with a (0), drop the (0) before dialing the number.

Steps to Enable Call Forwarding Forwarding Calls Directly to Voicemail Press the "Fwd All" or "Forward All" button on your desk phone. Enter 4343 Forwarding Calls to Another Campus Phone Press the "Fwd All" or "Forward All" button on your desk phone. Enter the 4 digit extension i.e. - XXXX Forwarding Calls to a local telephone number, or cell phone Press the "Fwd All" or "Forward All" button on your desk phone. Press 8 Enter the 10 digit number i.e. - XXX-XXX-XXXX Long-Distance Forwarding Long-distance call forwarding is NOT supported at this time. Calls originating outside EWU will not forward on if long distance is required for your cell phone number.  Steps to Disable Call Forwarding 1. To turn off forwarding select the line with the forward enabled, and press key "Fwd Off" or "Forward Off" on your phone display. If the line is a secondary or third programmed line other than your own, select the line by pressing the softkey adjacent to the extension and then select the three dots on the lower soft key to access more menu items and choose "Forward off".

Plans Full Feature - $135/yr Physical Cisco IP phone or Cisco soft phone. Non-Feature - $102/yr analogue lines: fax, courtesy phone, etc. Other Available Services Call Handler (phone Tree) - $693/yr Call Queue - $639/yr

This is a quick reference guide to the Cisco IP Telephones found on campus.  Place a Call Lift handset and dial four-digit EWU extension or Dial four-digit extension and then lift the handset. To place a call to an outside number: Lift handset and dial 8 and then the number with the area code. Answer a Call Lift the handset. or Press the Speaker button. or If you're using a headset press the Headset button. End a Call Hang up. or If you are using a headset, press the Headset or End Call button. Redial a Number Lift the headset, press the Redial button. or If you're using speakerphone, press the Redial button. Hold a Call Press the Hold button. To retrieve a held call press the Resume. or To retrieve multiple calls, use the Navigation button to select the call, then press Resume. or To retrieve a call on multiple lines, press the line button of the line you want to pick up. Transfer a Call Cold Transfer Press Transfer. Then dial the four-digit extension you want to transfer to. Press Transfer one more time. Warm Transfer Press Transfer. Dial the four-digit extension you want to transfer to. Wait for an answer and introduce the caller. Press Transfer once more to connect the two parties.  A Cold Transfer connects your caller to their destination with no opportunity to introduce them.  A Warm Transfer connects your caller to their destination with an opportunity for you to introduce them to the party you are connecting them to.  Example: A caller has given you their name and several personal identifiers, along with a lengthy explanation of why they’re calling. You realize that they need to speak to another department. You’ve decided to warm transfer the call to prevent the caller from having to repeat themselves. This will give you an opportunity to relay the information to the next department before connecting the caller.  Place a Conference Call During a call, press more and then Confrn to open a new line and put first party on hold. Place a call to another number. When call connects, press Confrn again to add new party to existing call with first party. To establish a conference call between two callers to a Cisco phone, one active and the other on hold, press Confrn. To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method: Press Confrn. Press the Line button of the call you want to add to the three-party conference. To end a conference call hang up. Forward your desk phone to another phone number.  See the How to forward your desk phone to another phone number article.  Call History View Call History Press  Scroll to history list. Press 1 for Missed Calls. Press 2 for Received Calls. Press 3 for Placed Calls. Call from Call History Press Directories. Navigate to number. Press Select. Press Dial. Clear Call History Press Clear. Clears all history.

Q. What do I need to do if I already have a university number and handset? A. Just re-record your voicemail greetings after you are transitioned. We will notify you before and after your line has been migrated. In some cases, we will need to replace your handset. There is no charge for this replacement as it is covered by a warranty. If you don’t want or need a handset, just let us know when we contact you before your migration. Q. If I previously had a university phone number, does this change mean that I can get a university number again? A. Yes. We’ll also make our best effort to return your old number if it's still available. You’ll be set up with access to the softphone and mobile apps and we’ll give you a headset. If your department would like to purchase a handset, we’ll have paid options available for you starting at $99 (that’s the actual cost, there’s no markup). To request a line, fill out this form: https://support.ewu.edu/support/catalog/items/48 Q. Will I be able to make university calls from my personal devices, if desired? A. Yes. Incoming phone calls will be automatically routed to anywhere you are signed into the Webex app (desktop, laptop, tablet, mobile phone). Outgoing calls made through Webex are always made using your university number. No records are retained on your personal device when you use university services. There are no charges to use the Webex Calling app. Q. What happens to my current voicemail? Will the messages be moved to the new system? A. Your current voicemail and messages will still be available at https://voicemail.ewu.edu until the system is retired. Once you are transitioned no new messages will appear here. Existing messages will not be migrated. Q. Can I send SMS messages? A. Not yet, but we are exploring adding that feature. Q. Why are you still asking for an index code? A. This is only for tracking purposes. We will not charge you except for international long distance or handset purchases. Q. What happens to Jabber? A. Webex replaces Jabber. Webex does not require a VPN connection and is much easier to set up and use. Q. What if my department has phone lines that we no longer need? A. Please let us know and we will decommission those lines and, if necessary, pick up the old handsets. You may reuse handsets on a different line as long as they are compatible with Webex Calling. Q. What if I am a Finesse (call center) user? A. You will be migrating to a new solution. Finesse users will be among the last users to migrate. Watch for additional specific communication. Q. Will old fax lines and other analog phones still work? A. Yes. New installations are discouraged. We would be happy to identify alternative solutions where possible (e.g. an online faxing service).