If you are using an EWU owned Mac computer, the computer and EWU Single Sign-On (SSO) password will be automatically synchronized when you change your password from the computer. If they are not the same, you can re-synchronize them by following the directions in the appropriate article below: How do I change the computer password if I use an EWU owned Mac when I am off campus? How do I change the computer password if I use an EWU owned Mac when I am on campus? If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

PLEASE NOTE: Updating your computer password using these instructions will also change your EWU Single-Sign On (SSO) password. 1. Locate the EWU eagle icon in the icon dock at the top of the screen near your clock, then select it, then select Change Password.     When prompted. Enter in your current password and the new password twice, then click on the Change Password button. 2. If you do not see an EWU Eagle icon in the dock area next to your clock, then click on the Apple menu in the upper left and corner of the screen and then select System Preferences.     Locate the Users & Groups icon and click on it.         Your account should automatically be selected, click on the Change Password button.     When prompted. Enter in your current password and the new password twice, then click on the Change Password button. 3. You should get a prompt indicating that your password was changed successfully. If you are prompted that the password change has failed, please contact the EWU Help Desk. 4.  Once your password has been changed successfully, you may be prompted to reconnect to EWU resources with your new password.

EWU Student, faculty, or staff To access https://canvas.ewu.edu, use your whole EWU email and SSO password. If your password has expired, you will not be able to login to Canvas or other EWU online services. If your login is no longer working and you know that your password is correct, it has likely expired. To change your password in this case: Go to https://account.ewu.edu. The following page will load. Login using your EWU Username or email and existing SSO password. You may be asked to setup your password recovery questions. Complete them to continue. Select the Change Password option. Enter a new password that meets the complexity requirements. Click the Change Password button at the bottom to continue. Your password is changed and you should be able to login to Canvas again. Consider taking a moment to update your Profile. If provide your SMS number or personal email address, you can use those options to recover a forgotten password in the future. If you do not know your SSO password and you have previously setup your password recovery questions or provided a personal email or SMS number follow the steps below: Go to https://account.ewu.edu Select Forgotten Password Enter your Username (if you do not know your username, please contact the Help Desk at 509-359-2247) Your available options may vary, depending on whether you've just set your password recovery questions or if you've provided a SMS number or personal email address. If you haven't previously provided any of this information, you will receive a PWM error message. To reset your password, you will need to call the IT Help Desk at 509-359-2247. Passwords are not set over email for security reasons. Set your password. non-EWU student, faculty, or staff Canvas access for non-EWU affiliated members (e.g. Observers, WSU, & UW students) is through this URL: https://canvas.ewu.edu/login/canvas This URL only works for non-EWU members. If you've forgotten your password, click the Forget Password? link on that page. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

ALSO NOTE: Updating your computer password using these instructions will also change your EWU Single-Sign On (SSO) password. 1. On your keyboard, simultaneously press Control, Alt, and Delete. 2. Select "Change a password", then enter your current password once and a new password twice to confirm. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

Student passwords expire annually. Faculty and staff passwords expire every 120 days, unless you are using Duo. If your password has expired, you will not be able to login to any EWU online service, except https://account.ewu.edu  If your login is no longer working and you know that your password is correct, it has likely expired. To change your password in this case: Go to https://account.ewu.edu. It will load the following page. Login using your Username and existing SSO password. You may be asked to setup your password recovery questions. Complete them to continue. Select the Change Password option. Enter a new password that meets the complexity requirements. Click the Change Password button at the bottom to continue. Your password is changed and you should be able to login to all other EWU online services again. Consider taking a moment to update your Profile. If provide your SMS number or personal email address, you can use those options to recover a forgotten password in the future. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

Student passwords expire annually. Faculty and staff passwords expire every 120 days, unless you are using Duo. If your password has expired, you will not be able to login to any EWU online service, except https://account.ewu.edu  To change your password online, follow the steps below. Note, if you have an EWU-owned computer and you are off-campus, follow the steps instead in these knowledge base articles for Mac or Windows. Go to https://account.ewu.edu Login using your existing password. You may be asked to setup your password recovery questions. Complete them to continue. Select the Change Password option. Enter a new password that meets the complexity requirements. Click the Change Password button at the bottom to continue. Your password is changed and you should be able to login all other EWU online services again. Consider taking a moment to update your Profile. If provide your SMS number or personal email address, you can use those options to recover a forgotten password in the future. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

If you do not know your Username password and you have previously setup your password recovery questions or provided a personal email or SMS number follow the steps below. Note, If your existing password has only expired or you aren't sure, first try the instructions in this other knowledge base article . If that doesn't work, or if you don't remember your old password, then proceed with the instructions below: Go to https://account.ewu.edu Select Forgotten Password Enter your Username (if you do not know your username, please contact the Help Desk at 509-359-2247) Your available options may vary, depending on whether you've just set your password recovery questions or if you've provided a SMS number or personal email address. If you haven't previously provided any of this information, you will receive a PWM error message. To reset your password, you will need to call the IT Help Desk at 509-359-2247. Passwords are not set over email for security reasons. Set your password. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu