To add a device with an international phone number, follow these steps:  On a computer, open a browser and navigate to https://inside.ewu.edu/2fa/ Click on Manage > under Manage Device(s) Enter your Username and SSO password, when prompted.  If you are prompted to enter a bypass code, contact the Help Desk at 509.359.2247. Your identity will be verified and a bypass code will be issued. Enter the provided bypass code in the prompt.  Click on Add a device. Select the Duo Mobile option.  At the next prompt, choose the I have a tablet option. Follow the prompt and download the Duo Mobile app from the App Store (iOS) or Google Play store (Android) on your phone. Once you tap on Next a QR code will appear. You will need this QR code for step 13. On your phone, open the App Store and search for Duo Mobile. Download the App.  Launch the Duo Mobile app and tap Continue.  Tap Use a QR code. Your camera will launch, ready to scan a QR Code.  On your computer, you should already see a QR code, visible from step 9. Use your phone to scan the QR Code. If you are successful in scanning the code, a prompt will ask you to name your account to continue. Eastern Washington University should pre-fill in the Account Name field. Tap Done.  Your account is now linked and you will be able to authenticate your login over a cellular or wifi data connection. No text or call options will be available due to the device being added as a tablet rather than a phone.  It would be wise to Allow notifications when prompted so you're able to see push notifications when authenticating your login.  When launching Duo, you should now see an entry for Eastern Washington University, as shown here. If so, you're done.  Please contact the Help Desk via phone at 509.359.2247 or via e-mail at helpdesk@ewu.edu. Office hours are Monday - Friday from 8:00am to 5:00pm. 

Using the Duo Mobile app with your smartphone is the recommended method for Two-Factor Authentication (2FA). We'll take you through the steps to enroll your mobile phone in Duo. Note that international numbers are NOT supported. You must use a smart phone or tablet if you have an International number and follow these instructions instead: Adding a device with an international phone number to Duo 2FA It is important to note that there are two ways to authenticate your login with a non-smart (i.e. feature or flip phone). A text message. A phone call. We've linked a few videos to the official Duo YouTube channel that explain the different ways you can authenticate. Your desired method of authentication will determine how you enroll your phone in Duo. This article will break down the enrollment in Duo according to how you prefer to authenticate.  Text Message | Phone Call authentications On a computer, open a browser and navigate to https://inside.ewu.edu/2fa/ Click on Manage > under Manage Device(s) Enter your Username and SSO password, when prompted.  If you are prompted to enter a bypass code, contact the Help Desk at 509.359.2247. Your identity will be verified and a bypass code will be issued. Enter the provided bypass code in the prompt.  Click on Add a device. A new prompt will appear. Click on Phone number to proceed.  Enter the phone number of the device and click Add phone number The next prompt will have you review the entered phone number. If correct, click on Yes, it's correct You will receive a final prompt, that the phone has been added.  Duo has published a short video on how Text Message and Phone call authentications work from your perspective. Give them a quick watch if you have questions! Please contact the Help Desk via phone at 509.359.2247 or via e-mail at helpdesk@ewu.edu. Office hours are Monday - Friday from 8:00am to 5:00pm.