Cisco Webex gives you the option of selecting your Speaker and Microphone devices. This will enable you to play back a callers voice in your headphones, desktop speakers, or other devices. You will also be able to choose which device is recording your voice, whether it's a microphone on a headset or a microphone built into your webcam. The tutorial below will give you step-by-step instructions for changing these devices.  Open the Webex application.  At the bottom left of the application window, click on Call settings.  A small pop-up window will open. Click on Open Call Preferences.  A new Settings window will open. Click on the Audio category on the left side. You will see several categories that you're able to adjust.  Ringers and alerts - Whichever device is selected will broadcast the ringing sound when you have an incoming call.  Selecting All Devices will broadcast the ring from all audio devices that are connected to your computer. As an example, if your computer has external speakers and a headset, then your speakers and headset will both chime when a call comes in.  If you only want your headset to chime when you have an incoming call, select your headset from the drop down menu.  If you only want your external speakers to chime when you have an incoming call, select your speakers from the drop down menu.  Speaker -  Whichever device is selected will broadcast the callers voice.   Microphone - Whichever device is selected will be the device that captures your voice. Click Save at the bottom of the settings window to finish.  

If you are not receiving e-mail notifications of voicemails when using Cisco Webex, there may be some additional steps you need to take.  To get started, open Microsoft Outlook. (Note, the web version or the desktop version will utilize the same instructions) Click on the Settings cog at the top right of the window.  The Settings window will open. Click on the Mail tab on the left side.  Click on Junk email from the submenu to the right.  Click on + Add under Safe senders and domains.  Enter msgs@broadcloudpbx.net in the text field and press enter.    You will now see the e-mail address listed under Safe senders and domains. Click Save to finish. 

This guide will walk you through the installation and initial set up of the Webex softphone app on your mobile device. Note, download the app labeled Webex and not Webex meetings. You must already have a university assigned phone number to use Webex. To request one as an employee, complete this form: Add a Telephone : Eastern Washington University Step 1. Click the link below to get the Webex app for iOS: Step 2. After installation, open the application on your mobile device. Step 3. Click Sign In and enter your email address. Click Next. You may be asked for your email address again. Enter it again and click Next. Step 4. You will be asked to grant a number of permissions for the app. Click Allow and follow the instructions in the prompts. Step 5. You are ready to make and receive calls. Click the dialpad icon in the upper right to make a call.

This guide will walk you through the installation and initial set up of the Webex softphone app on your mobile device. Note, download the app labeled Webex and not Webex meetings. You must already have a university assigned phone number to use Webex. To request one as an employee, complete this form: Add a Telephone : Eastern Washington University Step 1. Click the link below to get the Webex app for Android: Step 2. After installation, open the application on your mobile device. Step 3. Click Sign In and enter your email address. Click Next. You may be asked for your email address again. Enter it again and click Next. Step 4. You will be asked to grant a number of permissions for the app. Click Allow and follow the instructions in the prompts. Step 5. You are ready to make and receive calls. Click the phone+ icon in the lowerright to make a call.

You can manage your voicemail settings, such as greetings, transcription, storage, and notification using the Webex User Hub. This article will guide you through the set up process.  To get started, navigate to the Webex User Hub Enter your EWU e-mail address.  You will be redirected to the SSO sign in page. Enter your EWU e-mail address to proceed.  Enter your SSO password.  Click on the Settings option from the menu on the left.  Click on Calling Click on Voicemail From this portal, you are able to Manage Voicemails, Reset voicemail PIN and Record custom greetings or messages.  If you wish to record a custom greeting from when your line is busy or when no one answers, click on the Custom Message button under either option.  Then click on Record message to open the Record message option box.  Use the record button to begin and end your recording. Use the play button to play back your greeting. If you are satisfied, click Save.  If you would like to be e-mailed a notification that you have a voicemail, along with an attachment of the message, confirm that the Email a copy of the voicemail message option has been checked, as shown here. Also confirm that your e-mail address is entered in the box below.  13. If you are changing your pin please review the NEW PIN requirements and rules. 

To access the voicemail portal from a Webex phone: From your desk phone, dial ext 4342 or press the voicemail button. You will be prompted to enter your PIN / Passcode, followed by # After entering your PIN / Passcode, you will hear several menu options. They are: Press 1 to access your voicemail box and record custom greetings. For recording custom greetings, and managing your voicemail box (playing, deleting and saving existing voicemail messages) After pressing 1, you will be presented with another submenu with several options. They are: Press 2 for busy greeting. This greeting will play if a call arrives and you are on the phone.  Press 3 for no answer greeting. This greeting will play if a call arrives and you do not answer the phone.  Press 4 for extended away greeting. This feature allows you to record a new greeting without erasing your main voicemail greeting. While this feature is active, the caller will not be able to leave you a voicemail message. To activate or deactivate this feature, follow the prompts after pressing 4.  Press # to repeat the menu options Press * to return to the main menu Press 3 to go to the greetings menu to record your name. This option is for recording your name, which will play when the automated voicemail message greeting is triggered by an unanswered call.  Press 8 to change your passcode For updating and changing the passcode that is used to access your voicemail. Press 9 to exit the voicemail portal For exiting the voicemail portal once you've made any changes. Alternatively, you may just hang up the phone to end the call.  * If you are changing your pin please review the NEW PIN requirements and rules.  Note: To access your keypad on the Softphone (computer-based phone), start a phone call. Click on the Keypad button at the bottom of the interaction window. This will open a digital keypad to key in your PIN and access the menu options.   Here are some other solutions articles related to using the voicemail features within Webex: Changing your voicemail PIN with Webex Listening to your voicemail with WebEx (Web) Listening to your voicemail with Webex (App) I'm not receiving e-mail notifications of voicemails. What do I do?

Webex has a rudimentary portal for monitoring real-time call queue statistics for all call queues hosted on Campus.  Please note that you must be granted a specific user role to access this feature. If you do not have access and believe that you should, submit a Help Desk ticket requesting access to the Webex Call Queue monitoring tool.  Using a recommended browser, such as Google Chrome, Firefox or Microsoft Edge, open the Webex Control Hub.  Note: It would be wise to bookmark this site for future use.   Login with your EWU e-mail address.  You will be redirected to the SSO sign in page. Login with your EWU SSO credentials.  Click on Analytics under the Monitoring section from the left side menu.  The Analytics dashboard will open. Click on the Calling tab. A sub-menu will open up beneath it. Click on Call Queue.  Another sub-menu will open up beneath the previous step. Click on Live Queue Stats.  You are now viewing the Live Queue Stats Dashboard.   There are several things to note about this page:   Queues will only display when there are active, held, or waiting calls. If there are no active, held, or waiting calls, the queue will not be visible.  This page will show ALL call queues across campus. Not just your specific queue.  This page refreshes every 30 seconds. If you wish to update sooner, you may click the  button at the top right of the dashboard.  

Several departments across campus utilize call queues as a means of distributing incoming calls across their staff. This article will show you how to manage your status in the queue within the Webex App or directly from your Cisco desk phone.  On the Webex App: Confirm Webex is installed Webex (PC | Mac), and launch the application.  Look at the bottom tool bar and find Queues. Click on it.  You will see a list of all queues that you are a member of. The Help Desk queue will be used in the examples that you're about to see.  If you do not see the name of the queue that your department is asking you to join, open a support ticket with the Help Desk.  If the check box next to the name of the queue is unchecked, you are not in the queue and calls will not be routed to you.  If the check box next to the name of the queue is checked, you are joined in the queue and calls will be routed to you.  Next, confirm your Agent status. To do this, click on Queues once again and click on the drop down menu under Agent Status.   Select Available.  If you have checked the box next to the queue name, but are not getting routed calls as expected, check your Agent Status to confirm that it is listed as Available.  To recap the instructions above, if you have checked the box next to the queue you wish to join and set your agent status as available, calls that enter your phone queue will route to you in an order that is configured by your department head.  If you need to step away from your desk or no longer wish to have phone queue calls routed to you, simply uncheck the box next to the name of the queue.  Calls placed directly to your extension will still ring through to your phone.  On the Desktop Cisco Phone: If your Cisco desktop phone has been configured to be part of your departments queue, you will see an AgtSignIn option on the home screen, as shown below.  If you do not see the AgtSignIn option, open a support ticket with the Help Desk. Press the physical button beneath the AgtSignIn text to join the queue. You will notice the text changes to AgtSignOut.  Pay close attention to the icon next to your name.  Next, confirm your Agent status. To do this, press the physical button beneath Agt status.  Press 1 to select Available and then press the physical button beneath Select.  You will return to the main screen. Note that there is now a Check mark next to your name. This indicates that your status is set to available. Also note the text that says AgtSgnOut. This indicates that you are signed into the queue.  To recap the instructions above, after you have signed into the queue (the text on your phone says AgtSgnOut) and set your status to available (there is a check mark next to your name), calls that enter your phone queue will route to you in an order that is configured by your department head.  If you need to step away from your desk or no longer wish to have phone queue calls routed to you, simply tap on the physical button beneath AgtSgnOut and calls will no longer route to your phone.  Calls placed directly to your extension will still ring through to your device.

With Cisco Webex you can forward your calls to another phone number. This feature can be particularly helpful if you're going away on extended leave.  To get started, navigate to the Webex User Hub Enter your EWU e-mail address.  You will be redirected to the SSO sign in page. Enter your EWU e-mail address to proceed.  Enter your SSO password.  Click on the Settings option from the menu on the left.  Click on Calling Scroll down to Call forwarding.  If the toggle button is grey, forwarding is turned OFF. If the toggle button is blue, forwarding is turned ON.  Once you have toggled Call forwarding on, menu options will expand below. Most users will opt for the Forward all calls option when they're away on extended leave.  Check the box next to the forward option you wish to use.  Enter the phone number that you wish to forward calls to in the box below it.  Click on Save to finish. 

To access your voicemail box pick up your handset and dial extension 4342.  Enter your PIN and press the # key. If you do not remember your PIN, please see the Changing your voicemail PIN with Webex solutions article. To access your voicemail box, press 1. To change or update your Voicemail greeting, press 3. To change your voicemail PIN, press 8. To disconnect, hang up or press 9.